FAQ

SHIPPING:

We ship every Friday unless stated otherwise. All orders are shipped in a sturdy brown box and securely wrapped in paper and bubble wrap to avoid damage. Shipping prices are determined by weight and package size and will be determined at checkout.

We currently only ship within the United States. Unfortunately with the laws and regulations surrounding our products we don't yet feel comfortable shipping outside the US borders.

If you suspect a package may be missing, please contact USPS FIRST! There are always better results when the customer opens a case first. Then contact us so we may follow up and help in any way possible on our end.

Packages are arriving slowly due to the state of the world. Please allow up to a month before considering the package truly lost and then further action needs to be taken.

PLEASE INPUT YOUR ADDRESS CORRECTLY. Whatever address you put down for your order will be the EXACT address we will ship to. Please make sure all information is correct before purchasing!

INFORMATION:

Our products are ethically sourced mostly gathered as found bones. But we do obtain some from ethical hunters/harvesters. We always make sure each specimen is harvested legally within state regulations.

PLEASE check your local state guidelines and regulations surrounding certain animals before purchasing. We are not responsible for confiscated items or any import fees. We are selling specimens that are legal to own in the state of Texas.

Our products range from completely cleaned and whitened bones, to nature cleaned specimens. Nature cleaned specimens will be labeled at such. This means they will be given a good clean down but will still have natural staining, cracking and chips as this is the nature of bones. Any severe damage will be in the listing description.

We strive to provide beautiful pieces that if taken care of correctly will last a lifetime.

CLEANING:

To clean your specimens we suggest a feather duster or very soft brush to remove the initial dust, then follow behind with a damp soft cloth. Do not use anything coarse or this could damage your specimen! Also do not use any harsh chemical sprays or this could inhibit any artwork or staining on a piece.

RETURNS/CANCELLATIONS:

We uphold a NO CANCELLATION policy. So please consider this before purchasing from our site.

If a piece arrives damaged or not as expected please always contact us first and we will do everything we can to make it right!